Contact the BitVision App guide
This is the guide's contact, not official BitVision / HEROSPEED support. For account, billing, warranty or device faults, contact HEROSPEED, your seller or installer.
Browse the docs
One list, every channel
From a quick email to the people behind this guide, to official HEROSPEED support for accounts and devices.
Independent guide, not affiliated with HEROSPEED / Longse. App account, billing and warranty issues are handled by the official vendor or seller.
Email the guide
Spotted an outdated step, broken link or clearer workaround? Message the people behind this independent guide.
[email protected]Browse the docs
Setup, login, offline fixes, playback and alerts: every BitVision how-to in plain English, free to read.
bitvisionapp.net/docsOfficial app support
Official vendorFor account, billing, warranty or device faults, contact HEROSPEED through the store listings or vendor support email.
Vendor · [email protected]Community and tips
Share setup notes, alarm-tuning ideas and fixes with other BitVision users running IP cameras, NVRs and DVRs.
Reader tips & threadsA guide for every screen
The eight topics most BitVision users reach for — sized by how often they're opened.
Add a device
Pair a camera, NVR or DVR by QR code or serial number. The fastest way to get your first camera live.
Login and account
Create an account, sign in and reset a forgotten password.
Device offline / not working
Playback and recording
Notifications and alarms
Turn on motion and humanoid push alerts that actually arrive.
PTZ and two-way audio
BitVision on PC
Cloud storage
View all 38 guides
Watch your cameras we'll help you set up
Send us a note about a setup step, broken link or guide issue. We read every message.
Secure
No account needed. We never host APKs or ask for camera passwords.
Multilingual
BitVision ships in 18 languages, and we keep the guide wording plain.
Honest guide
Independent and unofficial. Store links point to official listings.
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Before you send a message
Use the right route so guide feedback reaches us and official account or device issues reach the vendor.
This contact page is for the independent guide. It cannot replace official support for accounts, billing, warranties or hardware faults.
Write to the BitVision App Guide team
Send guide feedback, corrections or documentation questions. For app accounts, billing or device faults, contact HEROSPEED or your seller.
Independent guide. Not official BitVision / HEROSPEED support.
Guide feedback and corrections go to [email protected].
Most setup, login, offline and playback questions are already covered in the docs.
Accounts, billing, warranties and device faults belong with HEROSPEED, your seller or installer.
Download buttons and store references point to official App Store and Google Play listings.